System Upgrade & Headquarters Transition
Wise Electric Cooperative Announces System Upgrade and Headquarters Transition Beginning November 20, 2026
As part of our ongoing commitment to improving service and enhancing the member experience, Wise Electric Cooperative will be implementing a new software system beginning November 20, 2026. This upgrade will provide members with improved account management tools, enhanced service capabilities, and a new online member portal.
In conjunction with this system upgrade, Wise Electric Cooperative will also be relocating operations to our new headquarters in Bridgeport, Texas. These two major initiatives will help us better serve our membership for years to come.
Transition Timeline
| Date | What Happens |
|---|---|
| November 20, 2026 | Software conversion begins. Online bill pay and automated payment services become unavailable. |
| November 20-30, 2026 | Members may continue making payments by mail or by using the drop boxes located at the Bridgeport and Decatur offices. |
| November 23-27, 2026 | Decatur office will be closed for walk-in and drive-thru services. Payment drop box remains available. |
| November 26, 2026 | Thanksgiving Day (Office Closed) |
| November 27, 2026 | Office Closed |
| November 30, 2026 | New member portal launches. Members can begin registering in the new system with new login credentials. Online bill pay and automated payment services become available. |
| November 30, 2026 | Operations officially begin at the new headquarters in Bridgeport, Texas. |
What to Expect During the System Transition
To successfully transfer account information into the new software platform, certain payment services will be temporarily unavailable.
Online and Automated Payment Services
From November 20 through November 30, 2026, the following services will be unavailable:
- Online bill pay
- Automated payment services
- Existing online account access
During this period, members can still make payments by:
- Mailing checks to Wise Electric Cooperative at PO Box 269 Decatur, TX 76234
- Using the payment drop box located at the Decatur office
Essential Services Will Continue
Although some account-management tools will be unavailable during the conversion process, critical services will remain available, including:
- Outage reporting – Online and Phone In
- New meter connections
- Meter disconnections
- Emergency service requests
- Other essential member services
Our website and phone system will remain operational 24 hours a day, 7 days a week throughout the transition. Members may continue to use the same phone number and website they use today.
New Member Portal Launches November 30
A brand-new member portal will be available beginning November 30, 2026.
Because this is a completely new platform, all members will need to:
- Register their account in the new portal
- Create a new username and password
- Establish new login credentials to access account information
Instructions for setting up accounts and navigating the new portal will be provided as the launch date approaches.
Headquarters Relocation and Office Changes
At the same time as the software conversion, Wise Electric Cooperative will be relocating operations to its new headquarters facility in Bridgeport.
To allow our team time to prepare for the move and become operational in the new building, the Decatur office lobby and drive-thru will close on November 23, 2026.
Decatur Office Closure
The Decatur office will be permanently closed for walk-in and drive-thru services:
November 23, 2026
Members may continue to utilize the Decatur payment drop box during this period.
New Headquarters Location
Beginning November 30, 2026, all operations will be conducted from:
1209 County Road 1304
Bridgeport, TX 76426
Lobby Hours
Monday through Friday
8:00 a.m. to 5:00 p.m.
Thank You for Your Patience
This transition represents one of the most significant modernization efforts in Wise Electric Cooperative’s history. While we anticipate a very busy conversion and relocation period, these investments will improve efficiency, enhance member services, and position the cooperative to better serve our membership for years to come.
We sincerely appreciate your patience, understanding, and cooperation during this transition.
Happy Thanksgiving
From all of us at Wise Electric Cooperative, we wish you and your family a safe, happy, and blessed Thanksgiving holiday. We are grateful for the opportunity to serve you and look forward to welcoming members to our new headquarters and enhanced member portal on November 30.