Frequently Asked Questions

Below you’ll find answers to some of the questions we get most often here at Wise Electric. We know that every member is unique, so if you don’t find the answer or question you’re looking for, feel free to contact us.

Billing & Payment

How do I start new service with Wise Electric?

Starting new service with Wise Electric depends on what type of service you are looking for. Generally, there are three types of new service requests we receive: new members, new structures and existing structures. If this is your first time becoming a member, there is a new member application available on our forms page. If you are currently a Wise Electric member and want to start service on a building that doesn’t currently have electricity infrastructure, there’s a form for that. And finally, if you’re a current member and looking to start service on a property previously served by Wise Electric, there’s a form for that. Find all our forms on our Forms page.

What if I can’t make a payment this month?

We understand that sometimes it can be hard to make payments each month. Please contact us if you want to discuss a flexible payment plan.

How do I cancel my service?

If you need to cancel your Wise Electric service, please contact us to start the cancelation process.

How do I pay my Wise Electric bill?

You have several options for paying your bill. The easiest way is through our online bill pay system, which you can access here. You’ll need to contact us if you need to set up your account for the first time. You can also pay your bill in person or mail in your payment using the invoice included with your monthly bill. Our office and mailing addresses can be found on the Contact Us page.

What are the fees associated with my bill?

For a breakdown of the fees associated with your bill, see our Coverage & Rates page. Feel free to contact us if you have questions about a specific bill or line item.

Energy Services

How do I take advantage of energy efficiency rebates?

To start saving with energy efficiency rebates, start by auditing your energy use at home. Then contact us to perform an in-home energy audit and apply your annual rebates to your account.

What are some ways I can save on my energy bill?

Energy savings can be as simple as switching to LED or CFL bulbs, or to as comprehensive as switching to double-pane, insulating window fittings. For a complete list of energy saving opportunities in your home, consult our Rebates & Savings page.

Does Wise Electric service my home or business?

We serve just about everywhere within our service area, which you can see on our Coverage & Rates page. Feel free to contact us if you want to make sure that we can service your home or office before applying for service.

What should I do during a power outage?

In case of inclement weather, first confirm that everyone is safe and take any necessary safety precautions. When it is safe to do so, you can report an outage online or call us at (940) 627-2167 to report the outage. You can also check our online system to track outages.

New Members

Does Wise Electric service my home or business?

We serve just about everywhere within our service area, which you can see on our Coverage & Rates page. Feel free to contact us if you want to make sure that we can service your home or office before applying for service.

How do I start new service with Wise Electric?

Starting new service with Wise Electric depends on what type of service you are looking for. Generally, there are three types of new service requests we receive: new members, new structures and existing structures. If this is your first time becoming a member, there is a new member application available on our forms page. If you are currently a Wise Electric member and want to start service on a building that doesn’t currently have electricity infrastructure, there’s a form for that. And finally, if you’re a current member and looking to start service on a property previously served by Wise Electric, there’s a form for that. Find all our forms on our Forms page.

Can anyone become a member of the coop?

Anyone in our service area who is eligible for electric service can become a member of the cooperative.

The Coop

What makes Wise Electric different from another utility company?

The main difference between Wise Electric and a standard utility company is that we are powered by members. This means that all of our customers are member-owners and we are accountable to their needs. Every member of our board of directors is a cooperative member just like you, and as a company we are driven by margins, not profits. This means that any annual surplus in funds is put back into the cooperative, through capital credits or investments in the community and infrastructure.

How can I get more involved with the coop?

The best way to get involved with the coop is to have your voice heard through voting or participating in our annual member meeting.

Can anyone become a member of the coop?

Anyone in our service area who is eligible for electric service can become a member of the cooperative.

Still looking for answers?
Contact Us